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The Postal Museum and Mail Rail

The Postal Museum
Explore inspiring galleries and hear extraordinary stories behind the Mail Rail at The Postal Museum.


Relive the history of the world’s first “social network” at The Postal Museum, through objects and artefacts charting the development of postal services.

Discover a host of objects such as post boxes, uniforms, greeting cards and stamps, and delve into stories from the past and present with permanent collections and temporary exhibitions.

Read letters sent from thousands of miles away with Writing Home, a collection of post sent home by soldiers in conflict, survivors of human trafficking, or those who left in search of a better life across the globe.

For an extra thrill, travel back in time on the Mail Rail through the original tunnels under the museum. You’ll have the chance to enjoy a 20-minute ride on this specially adapted subterranean train network, which stretched from Whitechapel to Paddington and kept London’s communications flowing for more than 75 years.

Important information

COVID-19: This attraction may have entry requirements and safety measures in place. For more information, check direct with the venue ahead of your visit.


Child Ticket £10.00 per ticket
Adult Ticket £17.00 per ticket

One adult ticket includes entry for up to four accompanying children.

Children under the age of one do not require a ticket.

Carers have free entry to all exhibitions and a ride on Mail Rail when accompanying a disabled paying visitor.

Venue Details & Map

The Postal Museum and Mail Rail

15-20 Phoenix Place
0300 030 0700

Facilities & Accessibility

Access Inside Building Facilities
Accessible lift
Lift buttons with raised numbers or letters
Some routes suitable for limited mobility users
Some routes suitable for wheelchair users
Access into the Building
Automatic doors
Accessible Bathroom Facilities
Designated wheelchair accessible public toilet
Some toilets with handrails
Accessible Communication Facilities
Clear signage (colour contrast, large letters or pictograms)
Films or information touch screens have visual/audible subtitles
Hearing loop system
Information available in braille
Accessible Venue Facilities
Access discounts available
Assistance dogs welcome
Level access, ramp or lift to restaurant or cafe
Level access, ramp or lift to the shop
Staff disability awareness trained
Additional Accessible Facilities
Accessible baby changing rooms
Level access, ramp or lift to garden
Level access, ramp or lift to ticket issuing point
Portable chip and pin machines
Attraction Facilities
Audio commentary available
Gift shop
Public toilets
Tours available in French
Tours available in German
Tours available in Italian
Tours available in Spanish
Booking Facilities
Coach parties accepted
Group bookings accepted
Catering Facilities
Event catering
Food shop
Outdoor dining / Beer garden
Vegetarian options on menu
Event Facilities
Available for wedding receptions
Breakout Rooms
Conference rooms / Meeting rooms
In house AV available
Licenced for civil marriages
Venue allows outside catering
Wedding service
General Facilities
Free WiFi
Luggage storage
Secure cycle storage
Payment Facilities
Group rates available

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